User Agreement
Effective Date: May 16, 2025
Welcome to Surechain. By accessing or using our website, mobile application, or any related services (“Platform”), you agree to comply with and be legally bound by the following User Agreement (“Agreement”). This Agreement applies to all users of the platform, including buyers and sellers.
Acceptance of Terms
By using Surechain, you agree to:
Be bound by this Agreement and our Privacy Policy.
Use the platform only for lawful purposes and in compliance with all applicable laws.
Provide accurate, complete, and updated information during registration and at all times while using the platform. If you do not agree to these terms, you must not access or use the Platform.
Platform Role and Limitations
Surechain is a marketplace platform that connects buyers with independent third-party sellers.
Surechain does not own, manufacture, store, or deliver any products sold on the platform.
All product listings, pricing, fulfillment, returns, and warranties are the sole responsibility of the seller . Surechain is not a party to any transaction between the buyer and the seller and shall not be held liable for any issues arising from such transactions.
User Responsibilities
Users agree to:
- Maintain the confidentiality of their account credentials.
- Not use the platform for fraudulent, abusive, or illegal activity.
- Not upload or distribute content that is defamatory, obscene, or infringes on intellectual property rights.
- Comply with any seller-specific terms listed on product pages.
- Surechain reserves the right to suspend or terminate any user account found violating these terms.
Surechain reserves the right to suspend or terminate any user account found violating these terms.
Transactions and Payments
Payments are processed through authorized third-party payment gateways. You agree that Surechain is not responsible for any payment processing errors or transaction failures. Refunds, cancellations, and disputes will be handled in accordance with the Surechain Return Policy and the relevant seller’s terms.
Third-Party Content and Listings
All product descriptions, pricing, availability, and warranties are provided by the seller. Surechain makes reasonable efforts to vet seller content but does not guarantee the accuracy or legality of listings. Users are advised to exercise discretion and diligence before making a purchase.
Intellectual Property
All platform content including logos, text, graphics, and software is owned by or licensed to Surechain. You may not copy, distribute, or exploit any content without written permission. Sellers retain ownership of their product listings, but grant Surechain a license to display and promote them.
Limitation of Liability
To the fullest extent permitted by law:
Surechain shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the platform.
Surechain is not liable for product quality, delivery delays, or non-fulfillment by third-party sellers.
Indemnity
You agree to indemnify and hold harmless Surechain and its affiliates, officers, and employees from any claims, losses, or liabilities arising out of:
Your use of the platform.
Violation of this Agreement.
Infringement of any rights of a third party.
Termination
Surechain reserves the right to:
Suspend or terminate your account without notice for any breach of this Agreement.
Remove or block access to any content deemed inappropriate or non-compliant.
Governing Law & Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.
Amendments
Contact Us
For questions or concerns regarding this Agreement, please contact: Email: besure@surechain.ai
Dispute Resolution and Arbitration
In the event of any dispute, claim, or controversy arising out of or relating to this Agreement or your use of the Platform, the parties shall first attempt to resolve the matter amicably through informal negotiations. If the dispute cannot be resolved within 30 days, it shall be settled through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English, and the venue shall be Hyderabad, Telangana. Each party shall bear its own legal fees, and the arbitrator’s decision shall be final and binding.
Force Majeure
Surechain shall not be held liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor strikes, pandemics, governmental actions, power failures, internet outages, or any other force majeure event.
User-Generated Content
If you post, upload, or submit content to the Platform (such as reviews, comments, or ratings), you grant Surechain a non-exclusive, royalty-free, perpetual, irrevocable, and sublicensable license to use, reproduce, modify, adapt, publish, display, and distribute such content for the purpose of operating and promoting the Platform.
You agree not to post content that:
Is unlawful, defamatory, obscene, or otherwise objectionable.
Infringes upon the rights of others, including intellectual property rights.
Contains software viruses, commercial solicitations, or any form of spam.
Surechain reserves the right to remove or restrict access to any content that violates these terms or is deemed inappropriate.
Account Suspension and Termination (Detailed)
Surechain may suspend or terminate your account without prior notice if:
You violate any provision of this Agreement or any applicable laws.
Your activity is suspected to involve fraud, misuse, or abuse.
Required by legal or regulatory authorities.
Upon termination, you lose access to your account, and any associated data may be deleted unless retention is required for legal or operational reasons.
Data Privacy and Protection
Surechain values your privacy. By using the Platform, you consent to the collection, use, and sharing of your data in accordance with our Privacy Policy.
We employ reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, you acknowledge that no online platform can guarantee absolute security.